Notwithstanding legislative and best practice business process requirement; Nua’s approach to Leadership, Governance and Management has always been one of simplistic process design and good two-way communication throughout the organisational structure.
Our policies and standardised ways of working facilitate the effective collection, analysis and communication of Quality, Safety, Operational and Clinical KPI’s from team member to team member, at predetermined daily, weekly and monthly intervals.
Our teams are clear on What, Why and When they do each job-specific task and every staff member is supported through an empowered line management structure, who use a ‘Plan, Do, Check Act’, approach towards problem solving and thereafter, communicate any serious matters through the appropriate forums right up to Board of Director level.
Compliance with National Standards and associated Acts and Regulation is of paramount importance to Nua Healthcare Services. We understand the importance of adherence to same, in the pursuit of excellence in service delivery. Therefore, we place a high emphasis on the design, implementation and audit of our ways of working and as necessary, the timely fulfilment of corrective action plans and sharing of knowledge across our service.
Nua’s commitment to Quality includes a dedicated Quality Assurance Team who fulfil on average, 6 audits per service, per year, which are either triggered by policy/regulatory schedule or negative performances against quality KPI’s.
We use online quality auditing and planning software to:
We communicate through the following forums:
My son is autistic and is cared for by Nua Healthcare in Kildare. This is an incredible organisation with wonderful and amazing people, who provide a vital service for those who cannot care for themselves. I personally want to say 'thank you' and i would urge others to find out more about them, and support them".