Customer Excellence Satisfaction Survey

Customer Excellence
Satisfaction Survey

Welcome to the Nua's Supported Living Services (SLS) - Customer Excellence Satisfaction Survey!

At SLS, we are committed to providing exceptional service and ensuring that our customers have the best possible experience. Your feedback is invaluable to us as it helps us understand your needs, improve our services, and continue to exceed your expectations.

This survey is designed to gather your honest opinions on various aspects of our service. Your responses will remain confidential and will be used solely for the purpose of enhancing our customer service quality and standards in SLS.

Thank you for taking the time to share your thoughts with us. Your input is greatly appreciated and will play a crucial role in our ongoing efforts to achieve customer excellence.

Nua Healthcare Services

Consent Disclaimer:

Before you begin the SLS Customer Excellence Satisfaction Survey, we kindly ask for your consent to participate. Your feedback is crucial in helping us improve our services and better meet your needs.

By proceeding with this survey, you acknowledge and agree to the following:

Voluntary Participation: Your participation in this survey is entirely voluntary. You may choose to stop at any time without any consequences.
Confidentiality: All responses will be kept confidential and will be used solely for the purpose of enhancing our customer service standards. Your personal information will not be shared with any third parties.
Data Usage: The information collected will be analysed to identify areas of improvement and to ensure we continue to provide excellent service provision to you and/ or your loved ones.
Anonymity: Where reasonable and practicable to do so, Your responses will be anonymised, and individual responses will not be identifiable.

If you have any questions or concerns about this survey, please contact our customer service team at [contact information].

By clicking “Start Survey,” you consent to participate under the terms outlined above.

Thank you for your time and valuable feedback.

General Enviroment

1c. Is there anything you like or would like your to support you with to change about your environment?

1d. Please consider expanding on your answer.

Your Rights

2c. Is there anything you would like to change?

Activities

3b. What activities do you enjoy most?

3c. Are there any activities you would like to do more often?

Care and Supports

4b. Please consider expanding your answer

Team Members

5b. Is there anything you would like to say about the team members or staffing?

Complaints

6a. Who would you speak to if you were unhappy with something regarding your service with us?

6b. Have you ever made a complaint, and were you happy with how it was handled?

6c. What made you happy or unhappy about the way your complaint was dealt with?

Your Details

7c. Are you satisfied with the hours of service you are receiving from Nua? If not, please expand your answer.

7d. How long have you or the individual been provided services from Nua?

7f. Would you recommend Nua Supported Living Services to (Friend/ Relative/ Family Member). Please expand your answer (if applicable)

7g. Is there any further feedback you wish to share to improve our service?

Email Address (optional)

Phone Number (optional)

Thank you for taking the time to complete the SLS Customer Excellence Satisfaction Survey. Your feedback is incredibly valuable to us and will help us continue to improve our services.

If you have any further concerns or would like to discuss your feedback in more detail, please do not hesitate to contact us.

We appreciate your input and look forward to serving you better.